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AI-Powered Workflow Automation for Medical Transport Services

AI for Healthcare

About the Client

A leading provider of specialized patient transport services ensures safe, reliable, and comfortable journeys for those needing medical transit. Efficiently managing complex logistics is vital to their mission, demanding both speed and high care standards.

Challenge

The company struggled to manage bookings and customer requests efficiently. Without an online platform, their support team relied on slow, manual processes, leading to bottlenecks, errors, and delays in transport confirmations. They needed a modern system with AI to boost speed and accuracy.

Solutions

Ekino Vietnam delivered an intelligent workflow automation system to streamline operations, starting with user onboarding. At its core is an AI Agent—powered by an advanced language model from Anthropic and supported by Postgres for context retention—that automates tasks across key platforms:

  • Manages users via Microsoft Entra ID.
  • Creates accounts or tasks in Jira Software.
  • Customizes Slack actions based on user roles (e.g., inviting managers to channels).
AI integrated workflow managing user roles and communication for medical transportation

By automating onboarding, the solution freed staff to focus on bookings, reducing delays and errors. It reflects Ekino’s expertise in AI and system integration.

Ready to transform your operations with AI? Contact Ekino Vietnam at contact@ekino.vn today!